Terms & Conditions

Welcome to BritishVelora.com. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before browsing, purchasing, or engaging with our services.

1. Who We Are

British Velora is a trading name of ELYSIUM CONSTRUCTION NW LTD, registered in England & Wales.
Company Number: 15389153
Registered & Working Office: Unit 9 Ramsgreave Business Park, Pleckgate Road, Blackburn, England, BB1 8RP.

We are a UK-based company supplying beds, mattresses, headboards, divan sets, and bespoke furniture to both retail and trade customers.

2. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old and agree to these Terms & Conditions. If you do not agree, please do not continue to use our site. We may update these terms from time to time; the latest version will always be available here.

3. Products and Orders

• All products listed are subject to availability and may vary slightly from images shown.
• Prices are displayed in GBP (£) and include VAT unless otherwise stated.
• We reserve the right to amend prices or withdraw items at any time.
• Once your order is placed, you will receive an email confirmation. Orders are not binding until accepted and processed by our team.

4. Payments

Payments must be made through secure gateways (such as Stripe, PayPal, or bank transfer). We do not store your full payment card details — all transactions are encrypted and processed by trusted third-party providers.

5. Delivery

We deliver across the UK mainland using reliable courier partners. Delivery times are estimates and may vary due to stock levels or location. Customers must ensure someone is available to receive goods. Failed delivery attempts may incur re-delivery charges.

6. Returns and Refunds

If you change your mind, you may return most unused items within 14 days of delivery in their original packaging. Custom-made or bespoke items are non-refundable unless faulty. Please refer to our Returns Policy for full details.

7. Trade and Wholesale Orders

Wholesale and trade customers agree to separate terms regarding pricing, minimum order quantities, and lead times. Bulk or custom orders may require a written quotation and signed confirmation before processing.

8. Website Use and Content

You may browse our site and use its content for personal or business reference only. All images, text, and designs remain the property of British Velora / Elysium Construction NW Ltd and may not be copied, reproduced, or distributed without written consent.

9. Intellectual Property

All website content, logos, designs, and product information are protected by copyright and intellectual property laws. Use of any material without permission may result in legal action.

10. Liability

While we take great care to ensure our website and products meet high standards, we are not liable for:

• Minor variations in product colour or finish;
• Delays caused by third-party couriers;
• Damage or loss resulting from improper use or installation.

Our total liability, whether in contract or tort, shall not exceed the purchase price of the goods supplied.

11. Privacy and Cookies

Your personal data is handled according to our Privacy Policy and Cookie Policy, both available on this website.

12. Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be resolved exclusively by the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: support@britishvelora.com
Address: British Velora / Elysium Construction NW Ltd
Unit 9 Ramsgreave Business Park, Pleckgate Road, Blackburn, England, BB1 8RP