Privacy Policy

At British Velora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit www.britishvelora.com, make a purchase, or interact with us online or offline.

1. Who We Are

British Velora is a trading name of ELYSIUM CONSTRUCTION NW LTD, registered in England & Wales.
Company Number: 15389153
Registered & Working Office Address: Unit 9 Ramsgreave Business Park, Pleckgate Road, Blackburn, England, BB1 8RP.

We are a UK-based furniture business with over 25 years of experience, proudly serving Preston, Blackburn, Lancaster, Kendal, and the Lake District. For any privacy-related queries, contact us at support@britishvelora.com.

2. Information We Collect

We may collect the following types of information:

• Personal details – name, email address, phone number, delivery address, and payment information.
• Account information – login details, order history, preferences, and saved items.
• Website usage data – IP address, browser type, pages visited, and cookies for improving your website experience.
• Business details (for trade and wholesale customers) – company name, VAT number, and contact person.

3. How We Use Your Information

Your information is used to:

• Process and deliver your orders efficiently.
• Provide customer support and respond to your queries.
• Send order confirmations, delivery updates, or service notifications.
• Improve our website, products, and customer experience.
• Comply with UK tax, warranty, and accounting obligations.
• Train our staff and monitor customer service interactions for training and quality assurance purposes.
• Send marketing updates (only with your consent).

4. How We Protect Your Data

We store all information on secure UK-based servers protected by SSL encryption and firewalls. We never sell or rent your personal data. Access is strictly limited to authorised staff who need it for operational purposes only.

5. Sharing Information

We only share your data with:

• Delivery partners – to deliver your furniture safely.
• Payment processors – for secure transaction handling.
• IT and analytics providers – to improve website performance.

All third parties we work with are GDPR-compliant and follow strict confidentiality agreements.

6. Cookies

Our website uses cookies to improve your browsing experience and analyse visitor activity. You can manage or disable cookies anytime through your browser settings. For more details, please read our Cookie Policy.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Request data portability or restriction of processing.
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

8. Data Retention

We keep your order and account records only as long as necessary for business, warranty, or legal reasons — usually up to six years.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect business or legal changes. The most current version will always appear on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@britishvelora.com
Address: British Velora / Elysium Construction NW Ltd
Unit 9 Ramsgreave Business Park, Pleckgate Road, Blackburn, England, BB1 8RP